Terms and conditions

DELIVERY

All orders which do not require motif or text engraving will normally be dispatched within 1 to 5 days of the order being received by us. If an item is out of stock, we shall email the customer to notify them of the delay, and give an expected date for dispatch.

Special orders, i.e. those that require text or motif (e.g. Clan Crest) engraving can take between 1 to 8 days to dispatch.

The length of time it takes to dispatch an order depends on many factors and if you need your order asap please contact us and we will be happy to advise. We can offer a large number of products that can be sent out either the same day or the next day. 

If we advise the customer that an order will take longer than normal to dispatch, the option to cancel the order is available.

SHIPPING

We charge a standard flat rate cost of £4.00 (within UK), £8.00  (within Europe) and £10 (all other countries), irrespective of the size or value of your order. To addresses within the UK you can also select to pay Priority Shipping, which is £7.50 for a guaranteed next day service ( this is the next day after we ship your order). If you would like to check the date that we can ship your order by, please email us at : admin@quaichshop.com, we are happy to help!

TAX

All prices are shown including and excluding UK Value Added Tax (VAT). Purchasers from the UK and other EU Member States should note that VAT will be automatically added to your order when you proceed to the checkout. No tax is added to orders from non-EU shoppers.

RETURNS

If an item delivered to the customer does not meet expectations, then the order can be returned to us (within 14 days) for a full refund, provided it is sent back in its original packaging, and is securely wrapped.

We can only refund items with engraving if they are found to be substandard. Which is very unusual!

We shall refund shipping/delivery costs only if an item is found to be substandard.

Returns should be made to:

quaichshop
17c Seton Place
Edinburgh
EH9 2JT
Scotland, UK

(See also our "Contact Us" page)

PRIVACY STATEMENT

In order to purchase items from quaichshop.com, it is necessary for you to submit certain personal information over the internet, including your name, address and credit card details. Two common customer concerns are (a) the possibility of fraud (b) the sharing of these personal details with a third party, for marketing purposes.

(a) Fraud: all transactions with quaichshop.com are encrypted, and take place on a secure server, hosted by WorldPay.

(b) Information sharing: quaichshop.com guarantees that we shall on no account sell or swap information to or with third parties. This means that no unsolicited email communications or "spam" will result from your contact with us.

Any information received from you will remain strictly confidential, and will only be used for the processing of your orders and our customer records. We value your custom highly, and wish to ensure that you have complete confidence in your dealings with quaichshop.com.

All goods remain the property of Angles until paid for in full.

Quaichshop.com is part of a family business which has been trading in Edinburgh since 1987.

Payments powered by WorldPay

Quaichshop
17c Seton Place
Edinburgh EH9 2JT
Tel: +44 (0) 131 447 8744
admin@quaichshop.com

© Quaichshop